Terms & Conditions

Account Verification & Compliance

The Platform may require users, event organizers, artists, resellers, and other participants to complete identity verification, business verification, phone verification, email verification, or other compliance procedures before accessing certain features. Verification does not constitute a guarantee of legitimacy, reliability, financial stability, or future conduct of any user.

Organizer Verification Disclaimer

The Platform may collect business registration certificates, government-issued identification documents, proof of venue bookings, and payment account details. Such verification measures are intended to reduce fraud but do not guarantee that an organizer, event, or business is legitimate. Users attend events and transact with organizers at their own risk.

Artist Verification Disclaimer

Verification status only confirms that specified verification procedures have been completed and does not constitute an endorsement, recommendation, warranty, or guarantee regarding the artist's services, qualifications, conduct, or performance.

Fraud Prevention & Risk Controls

The Platform may implement fraud prevention measures including identity verification, two-factor authentication, activity monitoring, audit logging, rate limiting, and account restrictions. The Platform reserves the right to suspend, restrict, investigate, or terminate accounts where fraudulent, suspicious, abusive, or unlawful activity is suspected.

Audit Logging

Users acknowledge that certain activities performed on the Platform may be recorded in audit logs for security, compliance, fraud prevention, dispute resolution, and legal purposes. Such logs may include user identifiers, IP addresses, device information, activity timestamps, account actions, and transaction records. Audit logs may be retained for security and compliance purposes even after account termination.

Complaints & Dispute Reporting

Users may submit complaints regarding fraudulent tickets, misleading event information, reseller misconduct, organizer misconduct, artist-related disputes, or unauthorised use of content. Submission of a complaint does not guarantee a refund, account suspension, or enforcement action. The Platform reserves the sole discretion to investigate complaints and determine appropriate action.

Event Organizer Responsibilities

Event organizers represent and warrant that all event information provided is accurate, required permits have been obtained, venue arrangements are secured, ticket inventory is accurate, and marketing materials do not infringe third-party rights.

Organizers shall be solely liable for any losses, claims, fines, disputes, or damages arising from inaccurate event information.

Artist Consent & Image Usage

Event organizers are solely responsible for obtaining all necessary permissions, licences, approvals, and consents before using artist names, images, likenesses, trademarks, or promotional content. The Platform shall not be liable for disputes arising from unauthorised use of artist branding or intellectual property.

Ticket Resale Rules

Violation of resale policies may result in suspension, forfeiture of privileges, or account termination. The Platform reserves the right to limit resale quantities, restrict pricing, remove suspicious listings, suspend reseller accounts, and require additional verification from resellers.

Payout Review & Verification

The Platform may delay, restrict, review, or withhold payouts where verification is incomplete, fraud is suspected, documentation is missing, ownership of payment accounts cannot be confirmed, or regulatory compliance requirements have not been satisfied. No payout shall be considered guaranteed until approved by the Platform's review processes.

False Information Disclaimer

The Platform does not independently verify every statement, event listing, artist profile, advertisement, review, or user submission. Accordingly, the Platform shall not be liable for false event descriptions, fake organizers or artist profiles, fraudulent representations, misleading marketing materials, or inaccurate ticket information. Users are encouraged to conduct their own due diligence before engaging in any transaction or attending any event.

Booking Funding & Escrow

A Booking is confirmed only once the Event Organizer has funded the full Booking Fee. Until the full Booking Fee is received, a Booking is not confirmed and the Artist is under no obligation to perform.

Funds so paid are held by the Platform in Escrow. Escrow is recorded on the Platform's internal ledger against a settlement account operated by or on behalf of the Platform; it does not represent a separate bank account held for any individual User, and no interest accrues to any User on funds held in Escrow. Funds are not released to any party until a release, refund, or settlement event occurs in accordance with these Terms.

The Platform holds Escrow funds solely as a facilitator. Nothing in this section constitutes the Platform as a trustee, fiduciary, deposit-taker, or provider of banking or investment services, except to the extent required by applicable law.

Release of Booking Funds

Following the performance, a review window opens. If neither party raises a dispute or reports non-performance within that window, the Booking Fee (net of applicable Commission) is released automatically to the Artist.

An Event Organizer may report a no-show or other non-performance within the applicable window, supported by evidence. A no-show report does not itself result in a refund; it freezes the funds and refers the matter for review.

Either party may raise a dispute before funds are released. A dispute freezes the funds pending review by the Platform, which may resolve it by full release to the Artist, full refund to the Organizer, or a proportionate split. Decisions made by the Platform in resolving a dispute are final as between the Platform and the parties, without prejudice to any rights the parties may have against each other at law.

Booking Cancellation Policy

Where a Booking is cancelled before the performance, held funds are settled according to the following default rules, which the parties accept by using the Booking service:

• Organizer cancels with adequate notice - the Organizer is refunded in full.
• Organizer cancels close to the performance - a portion of the Booking Fee is retained for the Artist to reflect lost opportunity, and the balance refunded.
• Artist cancels - the Organizer is refunded in full, and a Strike may be recorded against the Artist.
• Force majeure - where a performance is prevented by events beyond either party's reasonable control, the Organizer is refunded in full and no Strike is recorded. Force majeure may only be declared by the Platform.

The specific notice periods and proportions applied are published within the Platform and may be updated from time to time. The Platform may vary these rules for a particular Booking where the parties agree or where fairness requires.

Artist Strikes & Booking Restrictions

The Platform may record a Strike against an Artist arising from a reported no-show, a late cancellation, or a dispute resolved against the Artist. Accumulated Strikes may result in the Artist being restricted from accepting new Bookings. Strikes expire after a period set by the Platform, and existing confirmed Bookings are not affected by a restriction.

An Artist will be informed of a Strike and the reason for it, and may see their current standing. The Platform may, in its discretion, remove a Strike recorded in error or reversed on review. Strike and standing records are retained for security, compliance, and dispute-resolution purposes.

Commissions, Service Fees & Charges

Each transaction on the Platform carries two Platform fees: a Commission, deducted from the amount paid out to the party receiving funds; and a Service Fee, added on top of the price and charged to the party making payment. Both are shown as separate line items before payment is confirmed. The default rates, unless a Platform-approved override applies, are:

• Primary ticket sales - a Service Fee of 3.5% charged to the buyer, and a Commission of 4.0% borne by the Event Organizer.
• Ticket resale - a Service Fee of 3.5% charged to the buyer, and a Seller Fee of 4.0% borne by the seller.
• Artist Bookings - a Service Fee of 3.5% charged to the Event Organizer and paid into Escrow together with the Booking Fee, and a Platform Fee of 1.5% borne by the Artist and deducted from the Artist's payout when funds are released from Escrow.

Buyer Service Fees are calculated on the price after any applicable discount or promotional credit has been applied. Fee amounts are rounded to the nearest whole Kenya Shilling.

For Bookings, the applicable Platform Fee and the Artist's resulting net amount are determined and disclosed to the Artist before the Booking is accepted, and are fixed for that Booking. For ticket and resale transactions, the applicable Commission and Service Fee are determined and fixed at the point of checkout, so the amount charged matches the breakdown shown to the payer.

Commissions, Service Fees, Seller Fees, and Platform Fees are earned by the Platform when a transaction is successfully completed and are non-refundable, except as set out in the refund, cancellation, and Escrow provisions of these Terms.

The rates above are Platform-level defaults. The Platform may apply approved organiser-, event-, or artist-level overrides, and may change fee rates from time to time on prior notice. Changes apply only to transactions, Bookings, or listings occurring after the change takes effect and do not alter any fee charged on a completed transaction. Current fee rates, floors, and caps are published or made available within the Platform.

Payout Destinations & Settlement

To receive funds owed to you, you must provide a valid Payout Destination. You are responsible for the accuracy of the details you provide. The Platform may verify a Payout Destination against records held by financial institutions, including by confirming the registered account-holder name, and may decline to pay out to a destination that cannot be verified or whose holder does not match your account.

Ticket-sale earnings payable to an Event Organizer become available for withdrawal a period of time after the relevant event concludes, to allow for refunds, chargebacks, and reconciliation. The length of this period, any minimum withdrawal amount, and any per-organizer arrangement are set by the Platform. An Organizer may request early release of held earnings; the Platform may, in its discretion, approve such a request, but will not release funds exceeding earnings actually collected.

The Platform may delay, restrict, withhold, or reverse any Payout where verification is incomplete, fraud or error is suspected, ownership of a Payout Destination cannot be confirmed, funds are subject to dispute or chargeback, or regulatory or compliance requirements have not been satisfied. No Payout is guaranteed until completed.

Regulatory Notice

The Platform's handling of funds is provided through licensed third-party payment providers and in accordance with applicable law. The Platform is not a bank and does not provide deposit, lending, or investment services. Where required, funds-handling functions may be provided or supported by a licensed payment service provider.